European review of service economics and management = Revue européenne d'économie et management des services, n° 11

Cheryl Cordeiro, Petter Olsen, « Blockchain-based traceability system adoption in the wine global value chain. A unified theory of acceptance and use of techno- logy framework of analysis, the example of the Chinese market for Bordeaux wine »

Abdelmajid Amine, Shérazade Gatfaoui, « The evolving status of trust in the relationship between vulnerable customers and banks. A longitudinal study »

Camal Gallouj, « From industrialization to servitization in agriculture. Consequences for sustainable development »

Christine Liefooghe, Yoko Taniguchi, « E-gouvernement et Web 2.0, ou comment le numérique redéfinit l'intermédiation entre l'État, les citoyens et les territories »

Mathias Waelli, Lohyd Terrier, Étienne Minvielle, « Customizing care pathways... yes, but how ? Contribution of hospitality management to healthcare organizations »

Faridah Djellal, Camal Gallouj, « International investment and divestment of European grocery retailers in developing countries. The case of Carrefour in Algeria »